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You will receive a confirmation email when your order is ready for collection. Please provide your order number and a valid photo ID when collecting your order.

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Shipping options and estimated delivery timeframes are displayed at checkout. Delivery times may occasionally be affected by carrier delays, customs processing, weather events, or other circumstances outside our control.

For more information, please refer to our Shipping Policy.

If your order arrives damaged, defective, or with missing contents, please contact us within 3 days of delivery. Photos of the product, packaging, and shipping label may be required to assist with investigations.

Refunds, replacements, store credit, or other resolutions are assessed on a case-by-case basis.

For more information, please refer to our Refund Policy.

If you have any questions, please contact us:

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